Privacy Policy.
Last updated:
1. Who we are and how to reach us
MINTWURKS LIMITED (“MINTWURKS”, “we”, “us”) is a physical fuel trading company headquartered at Pegasus Business Park, Unit 163, 2340 Pegasus Way NE, Calgary, Alberta T2E 8M5, Canada, with offices in Dubai, London and Mumbai. This policy explains what personal information we collect through this website and in the course of trading, why we collect it, and the choices you have.
Questions about this policy, or requests relating to your personal information, can be sent to sales@mintwurks.com with “Data protection” in the subject line, or by post to the Calgary address above, marked for the attention of the Compliance Team.
2. Who this policy covers
This policy applies to visitors to mintwurks.com, to people who contact us by email, telephone or messaging, and to the individual representatives of the companies we trade with: directors, signatories, procurement and compliance staff, bankers, surveyors, forwarders and agents. We trade with businesses, not consumers, so most of the information we hold about individuals is business contact information and identity documents collected for legal compliance.
3. What we collect
Website enquiries. When you use the enquiry form or email us we receive your name, company, corporate email address, telephone number, the product you are interested in and whatever you write in your message.
Customer due diligence. Before a transaction we collect the documents needed to identify a counterparty and its representatives: company registration details, a Company Information Sheet, the passport or national identity document of the signatory, proof of address where required, bank details and sanctions-screening results.
Transaction records. During a transaction we hold the contract, corporate offers, financial-instrument details exchanged between banks, inspection reports, shipping and customs documents, and the correspondence around them.
Technical information. Our hosting provider records standard server logs, which include IP address, browser type, pages requested and the time of each request. This website does not set its own cookies; see our Cookie Policy.
4. Why we use it, and on what legal basis
- To respond to your enquiry and negotiate a transaction — because you have asked us to, and in our legitimate interest in running a trading business.
- To meet legal obligations — anti-money-laundering, counter-terrorist-financing, sanctions and export-control laws in Canada, the United Arab Emirates, the United Kingdom, India and the jurisdictions our cargoes move through require us to identify counterparties and keep records.
- To perform a contract — once a sale and purchase agreement is signed, we process the information needed to deliver the product, arrange inspection and settle payment.
- To protect the business — preventing fraud, resolving disputes and enforcing our agreements.
We do not sell personal information, and we do not use it for advertising.
5. Who we share it with
Information is shared only to the extent needed to complete the purpose it was collected for, with: our banks and the counterparty’s bank when issuing or confirming financial instruments; independent surveyors such as SGS; refineries, terminals, shipping lines and freight forwarders; customs and port authorities; insurers; our professional advisers; our IT and hosting providers; and regulators or law-enforcement bodies where the law requires. Each recipient is bound by contract or by law to protect the information.
6. International transfers
MINTWURKS operates from Canada, the United Arab Emirates, the United Kingdom and India, and a transaction may involve banks, surveyors and counterparties elsewhere. Personal information may therefore be transferred between our offices and to third parties in other countries. Where a supplier processes information on our instructions we rely on contractual clauses requiring an equivalent standard of protection. Where an independent party such as a bank, laboratory or customs authority receives information, the transfer is necessary for the performance of the contract or to comply with law. You can ask us which basis applies to a specific transfer.
7. How long we keep it
Enquiries that do not lead to a transaction are deleted within twenty-four months of the last contact. Customer due diligence and transaction records are kept for a minimum of five years from the end of the business relationship or the completion of the transaction, and for longer where tax, customs or company law, or a regulator’s direction, requires it.
8. Your rights
Subject to the law that applies to you, you may ask us for a copy of the personal information we hold about you, ask us to correct it, ask us to delete it, or object to a particular use. Requests go to sales@mintwurks.com. We will respond within thirty days. Some rights are limited where we must keep records to comply with anti-money-laundering or other legal obligations; where that applies we will tell you. You also have the right to complain to the privacy regulator in your jurisdiction, such as the Office of the Privacy Commissioner of Canada or the UK Information Commissioner’s Office.
9. Security
Identity documents and transaction records are held on access-controlled systems, transmitted over encrypted connections and limited to the staff who need them. No system is perfectly secure; if a breach affecting your information occurs and the law requires notification, we will notify you and the relevant regulator without undue delay.
10. Children
This website and our services are directed at businesses. We do not knowingly collect information from anyone under eighteen.
11. Cookies
This website does not set cookies. It does load fonts from Google Fonts, which involves a request to Google’s servers. Details are in the Cookie Policy.
12. Communications and impersonation
Email and telephone are not fully secure and can be spoofed or intercepted. We will never ask you by email to send funds to a new or changed bank account without confirming it with you separately. Please read our fraud and impersonation warning and verify any unexpected communication using the official contact details published there. To the fullest extent permitted by law, we accept no liability for loss arising from communications that did not originate from us.
13. Limitation
We take reasonable steps to protect personal information, but no transmission or storage method is completely secure. To the fullest extent permitted by applicable law, our liability in connection with this policy is limited as set out in our Terms & Conditions. Nothing in this policy excludes liability that cannot lawfully be excluded.
14. Governing law
This policy is governed by the laws of the Province of Alberta and the federal laws of Canada applicable in it. Our Canadian operations handle personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial legislation.
15. Changes to this policy
We will post any changes on this page and update the date at the top. Material changes affecting existing counterparties will be notified directly.